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Creating an Incident

Create an incident when production, safety, or service is affected and you need tracked response, assignment, and audit history.

Prerequisites

Section titled “Prerequisites”
  • module.incidents and incidents.create
  • At least one Site in the tenant

Create an incident

Section titled “Create an incident”

  1. Go to Incidents (/incidents) and click New Incident, or open /incidents/new.

  2. Select Site (required).

  3. Enter Title and Description (required for submission in the UI).

  4. Set Severity, Category, and other fields shown on the form (priority may be derived from impact/urgency when configured).

  5. Link affected assets — search and attach PLCs, servers, or network devices for impact analysis and per-device history.

  6. Click Submit Incident. The record opens on the detail page with status starting in the New/Acknowledged flow per your tenant configuration.

OT and safety fields

Section titled “OT and safety fields”

When category is OT or Safety, additional fields may include production impact, safety impact, and operational criticality. Use them for prioritization and reporting.

See also

Section titled “See also”