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ITSM

The ITSM module covers service management workflows used by OT and IT operations teams. Records link to assets, sites, and maintenance windows so planners see full context.

Areas in this module

Section titled “Areas in this module”
Incidents Log, escalate, and resolve events.
Changes Change types, approval, and implementation.
Problems Root-cause analysis linked to incidents.
Service requests Catalog and fulfillment workflows.
Maintenance Planned windows aligned with changes.
Post-incident reviews Structured learning after major incidents.
Releases Release planning alongside change records.
Section titled “Related modules”
  • Assets & CMDB — link incidents and changes to inventory
  • Knowledge — runbooks and diagrams for responders
  • VPN — approved changes may gate remote access