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Change Approval Workflow

Normal and some standard changes pass through an approval step before implementation. Approvers are recorded on the change with timestamps for audit.

For change owners

Section titled “For change owners”

  1. Create the change at /changes/new with type Normal (or as required).

  2. Add description, risk, planned window, and linked assets / incidents.

  3. Submit for approval from the change detail page when the workflow shows pending approvers.

  4. After all required approvals, move status forward per your tenant status flow.

For approvers

Section titled “For approvers”
  1. Open the change from email notification or Changes list.
  2. Review linked assets, maintenance conflicts, and emergency reason (if applicable).
  3. Approve or Reject with a comment; actions appear on the change timeline.

VPN and access control

Section titled “VPN and access control”

Access policies may require a approved change ID before users connect via VPN. Use the change number from the detail page when connecting — see Connecting via VPN.

Permissions

Section titled “Permissions”
  • changes.read — view approvals
  • changes.update — act as approver when assigned

See also

Section titled “See also”